Staff Generalist, Transitional Housing Navigator

New York, NY
Full Time
Community Services
Entry Level

COMPENSATION: $53,000.00-$55,000.00 annually



Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city through research, advocacy and grassroots community organizing. 


AAFE is seeking a Staff Generalist, Transitional Housing Navigator for Magnolia Gardens, a 90-unit transitional housing facility for families with children in Flushing, Queens. This facility will prioritize Community District 7 (Flushing) residents and is the first Asian language access transitional housing facility in NY. AAFE strongly believes in our ability to facilitate access to transitional housing in a way that reduces barriers for AAPI families with children in need of additional support for achieving housing stability and financial well-being.

The role of the Staff Generalist, Transitional Housing Navigator will be to ensure that housing insecure and homeless families with children from CD7 ( Flushing) have both priority and equitable access to Magnolia Gardens. AAFE is seeking a Staff Generalist, Transitional Housing Navigator to support pre-opening activities and once opened, intensive navigation support to Flushing based families.


  • Maintain complete client records in client charts as well as in appropriate internal and external data management information systems (e.g. HMIS), and other reports as directed. 
  • Establish and maintain positive, productive working relationships with community partners
  • Attend team meetings, case conferences, training workshops and community meetings as needed.
  • Provide in-person community outreach, information, education and workshops relating to Magnolia Gardens and navigating PATH.
  • Provide client navigation support during the DHS intake and placement process, to ensure  AAPI families with children seeking shelter do not fall through the cracks. 
  • Conduct outreach to institutions in Flushing and CD7 that serve AAPI families with children,  to make them aware of the project and the DHS intake process, and to establish client referral processes
  • Arrange for transportation and chaperone AAPI families with children seeking transitional  housing to the PATH intake center in the Bronx. 
  • Remain in contact with the families during the  period when DHS performs the required due diligence to determine eligibility for placement, including when  families are placed temporarily in emergency shelter.
  • Support the family’s reapplication for transitional  housing in the event they are declined from PATH or support the family’s return to housing that DHS has deemed a feasible alternative to transitional  housing.
  • Maintain complete client records and documentation of case notes in a timely manner.

Qualifications & Requirements:

  • Bachelor’s Degree preferred or equivalent experience in a related field (social services, social work)
  • Bilingual in English/ Chinese or Bilingual in English/Korean is required
  • Fluency in English, Chinese and Korean is preferred
  • Exhibits dedication to the missions.
  •  Works effectively with people of varying racial, ethnic, cultural, educational and socio-economic backgrounds. 
  • Ability to build trust and rapport with community members and community based organization partners. 
  • Proficient with computers and related technology
  • Maintains a non-judgmental attitude and a display of unconditional positive regard, is caring and compassionate. 
  • Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety concerns. 
  • Completes tasks in a timely and efficient manner, utilizing good organizational skills.
  • Ability to manage multiple cases efficiently and effectively. 
  • Adapts well to changing priorities and challenging individuals. 
  • Effectively works within a team and successfully motivates others. 
  • Maintains personal and professional integrity, and handles confidential information with discretion. 
  • Desire to grow in knowledge of homeless services and resources.
  • Ability to work flexible hours

COMPENSATION: $53,000.00-$55,000.00 annually


Possesses a valid New York driver’s license, proof of insurance, and a clean driving record.


We believe that the people and the communities that we have the privilege to serve, deserve our very best every day.  We are a results-driven organization that focuses on inclusiveness, empowerment and impact. AAFE employees are accountable, collaborative and strong communicators with a core strength of community service and development.  We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.  We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward.  All employees are expected to adhere to the following: 

  • Ensure compliance with all grant/contract requirements
  • Work as part of a team in supporting other AAFE program contracts and projects
  • Provide quality customer service to both internal and external partners and co-workers.
  • Support efforts that ensure a safe and healthy work environment.
  • Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
  • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
  • Maintain a positive, helpful attitude.
  • Enjoy your time at work!

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